FAQs

General

How we produce our AVIATOR Wallet cover plates

Review: Is the AVIATOR Slide the best Slim Wallet?

AVIATOR Slide: Full Video Review from Chrsipy Things

AVIATOR Slide: Full Video Review from Walletopia

A look inside of our manufactory

Product

How does the AVIATOR work?

How to adjust for 1 to 20 cards?

How to insert the coin holder?

How to insert the back plate?

 

What's included in the lifetime warranty?

All AVIATOR wallets come with an lifetime warranty. The warranty includes all aluminum, titanium and carbon fiber parts. If a part breaks we will replace it for you for free.

Does it matter which option I choose unter the "amount of cards" section?

The AVIATOR Wallets are equipped with a 3 step band adjustment to fit 1 to 20 cards. When you choose the "amount of cards" on the product page we will preset the AVIATOR to your needs. With the included torx driver you can always change the setting to your amount of cards you carry. Check the video "How to adjust for 1 to 20 cards" to see how you can do it yourself.

Do I need a cash clip to carry bills?

The cash clip (carbon fiber or 3D-printed) is an upgrade to make the handling with bills easier. All AVIATOR Wallets come with an elastic band, under this band you can securly store your bills.

Is it easy to insert the cards into the AVIATOR?

The inside of the front plate (with the thumb slot) has a special shape with a bevelled edge. This allows the cards to be inserted without any resistance.

Is there a risk that my cards can be damaged?

No! The inlay has a smooth surface so that your credit cards can slide in and out easily without beign damaged. In addition, the component has been designed that the card chips do not come in contact with the wallet. This invention also protects embossed cards, such as credit cards.

Is the anti rattle insert for coin compartments included?

Yes! All wallets with coin compartment are equipped with an anti rattle insert. If you often use thinner coins you can buy an extra layer of the anti rattle insert and place it over the exisiting one. With this method some pressure will be applied to the coins and the rattle gets less.

Can I replace parts from the AVITOR if something is broken?

Yes! The AVIATOR is a fully modular wallet. All parts can be exchanged or upgraded with coin holder, cash clip and inner plate. Just check our Parts & Accessories page.

Can I have a wallet without coin holder?

Yes! Our AVIATOR Slide ONE has been designed without a coin holder.

What's better: the acrylic glass or aluminum space frame?

It depends on what‘s your preference is. If you want your wallet as light as possible then chose the acrylic glass inner frame. If you want a super solid and strong wallet, then chose the aluminum space frame with a slighty increase in weight. The aluminum space frame also comes with our lifetime warranty, if it breaks we will replace it for free.

Shipping

When are the shipping processed and which courier service is used?

We uses Deutsche Post Priority service for product delivery. The shipment pickup is done by DHL in the early afternoon Monday to Friday. Each order will be processed after the receipt of payment is completed, Please note that the estimated delivery time within Germany ranges from 2 to 3 days, where the estimated delivery time for EU countries are 5 to 11 business days and worldwide 7 to 15 business days.

Where can I find the  tracking number?

After your payment to the order is received within 48 hours, you will receive a notification from us. This will be sent to the email address you provided during the order. Please note that there is the possibility that the notification is filtered into the spam folder. You can also request the tracking number from us via email at service@starterstore.de, by enclosing your order number.

My tracking number can not retrieve the delivery information. What does that mean?

The tracking number is generated immediately with the shipping label after the order receipt is made, however this does not mean that the package was sent. If it is a pre-order, the shipment will only be made when the product is in stock. In this case, the delivery date can be found on the product page where the pre-order was made. In general, the DHL tracking is activated 48 hours after your order.

Can I change my order before the shipment is made?

Please write to us at service@starterstore.de regarding your change request. We will do everything to match you with your desired product.

What is your refund policy?

Our customers enjoy a 14 days full refund policy with us. Return the product with a short written notice enclosed to us. When the shipment arrives at our warehouse, we will perform a full transfer to your PayPal or bank account within 14 days.

Can I keep part of the delivery and make a partial refund?

Yes you can. The process is identical to a full refund, just send us the product and we will process the order.

What about custom fees?

If you live inside the European Union you don´t have to pay any additional fees. If you live outside the EU you may have to pay a customs or import fee depending on your country.