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Terms and Conditions
1. Scope of Application
The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural person, legal entity or a partnership with legal capacity who or which, when entering into a legal transaction, acts in the exercise of their trade, business or profession.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with Firestarter GmbH.
By placing the products in the online store, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without any legal commitment and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation via email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract are German and English. We save the text of the contract and send you the order data and our GTC in text form. You can view the contract text in our customer login.
4. Prices
All prices shown are final prices and include VAT (this only applies to Germany and the European Union).
5. Terms of Delivery
Shipping costs
Shipping costs may apply in addition to the indicated product prices. You can find out more about any shipping costs during the order process, shopping cart, and checkout.
6. Delivery
Unless stated otherwise, we will dispatch the goods within 48 hours (on working days) of receipt of the order.
In the case of delivery on account or by direct debit, unless otherwise stated in the offer, the goods will be delivered within two working days of receipt of the order. *For orders paid in advance, production and delivery will take place after receipt of the purchase amount. We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
We use DHL's services to ship our products internationally. FedEx covers the express delivery option. National orders are shipped with DHL or GLS. Collection takes place in the early afternoon from Monday to Friday.
Each AVIATOR Wallet and EVERMADE product is individually made for you after you place your order.
Production time is up to 48 hours.
Delivery time European Union: 5-11 days
Delivery time worldwide: 7-14 days. Shipping times may vary.
Delivery times may vary. Please note that the delivery time does not include any possible duration for customs clearance outside the EU.
6.1 Customs costs
For deliveries of AVIATOR and EVERMADE products outside the EU (European Union), the customer must pay the customs duties and import sales tax applicable in the country of destination.
7. Payment
The following payment methods are available in our store:
Advance Payment
If you choose to pay in advance, we will send you our bank details in a separate email, and the goods will be delivered after receipt of payment. Please transfer the invoice amount to our account within ten days.
Credit Card
Visa I Mastercard I Maestro I American Express
Enter your credit card details during the ordering process. Your card will be charged immediately after you place your order.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment order.
The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.
PayPal can offer registered PayPal customers, selected according to its own criteria, additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find more information about this in your PayPal account.
Google Pay
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Apple Pay
In order to be able to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Giropay
In order to be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instructions. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
Paydirekt
In order to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, legitimize yourself with your access data, and confirm the payment instructions. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Klarna Pay Later
In the case of purchase on account, the invoice amount is due for payment to our external partner, Klarna GmbH, on the calendar day specified in the invoice (20 calendar days after the invoice date).
Sofortüberweisung / pay now with klarna
We also offer instant bank transfer (Pay now). We will receive the transfer credit immediately. This speeds up the entire ordering process. All you need is your account number, sort code, PIN and TAN. Using Sofort AG's secure payment form, which vendors cannot access, Sofortüberweisung automatically sets up a transfer to your online bank account in real-time. The purchase amount is transferred immediately and directly to the vendor's bank account. If you select the payment method Sofortüberweisung, a pre-filled form will open at the end of the order process. This already contains our bank details. In addition, the transfer amount and the intended purpose are already displayed in the form. You must now select the country in which you have your online banking account and enter the bank sort code. Then, enter the same data as when registering for online banking (account number and PIN). Confirm your order by entering the TAN. You will receive confirmation of the transaction immediately afterwards. In principle, any Internet user can use Sofortüberweisung as a payment method if they have an activated online banking account with a PIN/TAN procedure. Please note that Sofortüberweisung is not yet available at some banks. You can find more information on whether your bank supports this service here:https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/
Shop pay (Shopify)
In order to be able to pay the invoice amount via Shop Pay, you must be registered with the service provider Shop Pay, have activated the Shop Pay function, legitimize yourself with your access data and confirm the payment instructions. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Stripe
If you select a payment method offered via the "Stripe" payment service, the payment will be processed via the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Stripe are communicated to the customer in the Seller's online store. Stripe may use other payment services to process payments, for which special payment conditions may apply, and the customer may be informed separately.
8. Right of Withdrawal
You have the right to withdraw from the order within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by mail or email).
In order to meet the withdrawal period, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Please enter your full address details (name and place of residence) and the order number so that we can assign your request and initiate the process for you.
Please send your declaration of withdrawal to:
or
Firestarter GmbH/AVIATOR Wallet
Märkerstraße 5
63755 Alzenau GERMANY
9. Effects of withdrawal
If you withdraw from the order, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favourable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and, in any case, within fourteen days at the latest from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods if you use the return label we provided for a return shipment initiated within Germany. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods, which is not necessary for checking their condition, properties, and functionality.
10. Retention of title
The goods remain our property until full payment has been made.
11. Transport damage
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular, your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance company.
12. Warranty and guarantees
12.1 Liability for defects
The statutory liability for defects shall apply.
12.2 Warranties and Customer Service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online store.
12.3 Lifetime warranty (new goods)
We, Firestarter GmbH, grant a lifetime guarantee on all AVIATOR wallets and EVERMADE products. This warranty includes the following parts made of aluminium, titanium and carbon:
- Cover plate
- Backplate
- Cash clips made of aluminium, titanium and carbon
- Aluminum and titanium inlays
If a part made of this material breaks, we will replace it free of charge. The lifetime guarantee relates to the service life of the material of our products. As we are convinced of the quality of our wallets, we grant a 10-year guarantee on the purchased product from the date of purchase. No further claims can be asserted.
Should a defect/deficiency occur during the warranty period, we will provide you with one of the following services/repairs of our choice under this warranty
- Free repair
- Free exchange of the goods for an equivalent item
- Delivery of the spare part in consultation for independent replacement
In the event of a warranty claim, please contact the warrantor with the complete purchase details (order number, date of purchase, invoice recipient):
Firestarter GmbH/AVIATOR Wallet
Märkerstraße 5
63755 Alzenau GERMANY
A prerequisite for claiming warranty service is that the warrantor is enabled to examine the warranty case (e.g. by sending appropriate photos and videos or sending in the goods). Care must be taken to ensure that damage to the goods during transportation is avoided by using secure packaging. A copy of the invoice for the shipment of goods must be enclosed with the warranty claim so that the warrantor can check whether the warranty period has been observed. Without a copy of the invoice, the warrantor may refuse to honour the warranty.
This manufacturer's warranty does not restrict your statutory rights against us arising from the purchase agreement concluded with us. Any existing statutory warranty rights against us shall remain unaffected by this guarantee promise. The manufacturer's warranty, therefore, does not infringe on your statutory rights but rather extends your legal position. If the purchased item is defective, you can contact us in any case within the scope of the statutory warranty, regardless of whether a warranty case exists or a warranty is claimed.
No warranty applies to elastic bands, drawstrings, bolts, screws (stainless steel, titanium), cash clips made from recycled plastic, 3D printed cash clips (also AirTag), screwdrivers, acrylic plates, AVIATOR Card, etc. These are wear and tear parts.
Warranty claims are excluded in the event of damage to the goods due to improper handling. For instance:
- Regular wear and tear, improper handling (dropping, being run over by a car or other incidents, bending of the plates by carrying the wallet in the back pocket of your pants, etc.)
- Damage due to accidents, wear and tear, misuse, vandalism or cosmetic problems such as discolouration, etc.
- Use of force
- Repair attempts on your own
- Loss, theft
For third-party products, the warranty applies in accordance with their warranty conditions. In the event of a warranty claim, please contact us at service@aviatorwallet.com. Please enter your full name and order number so that we can find your order in our system.
Customer service: Our customer service is available by telephone from Mon - Fri 8:30 to 10:00 (CET). Telephone support: +49 (0)6023 40 91 769
Please use our contact form to get in touch with us:https://aviatorwallet.com/de/pages/contact-us.
Or contact us via email at:service@aviatorwallet.com
12.4 Warranties and customer service NOT FLAW[LESS] OUTLET
Unless otherwise stated in the aforementioned provisions, the provisions of statutory liability for defects shall apply.
12.5 Liability for Submitted Wallets (refurbish service)
The sender bears the risk of loss or damage during transport of the submitted wallet until it has been received at our premises. We strongly recommend using insured shipping with tracking. Upon receipt, we will handle the wallet with due care in accordance with our custodial obligations. Liability for loss or damage is accepted only in cases of gross negligence or intentional misconduct on our part.
Customers are kindly requested to remove all assets, cards, keys, or comparable contents from the wallet prior to sending it in. We accept no liability for the loss of such items.
13. Individualization of wallets
By submitting/uploading a design for the individualization/personalization of a wallet or individual components of a wallet (such as cash clip, etc.), the Buyer confirms that this neither violates applicable laws nor infringes the rights of third parties.
When individualizing the goods by attaching representations (word and figurative marks, logos, drawings, designs and other markings), the Buyer confirms that he is in possession of the trademark owner's consent to use the trademark.
The Buyer further confirms that he is entitled to use the trademark to the extent necessary to fulfil the contract.
The same applies to the copyright of a third party.
The Buyer is liable to the Seller for the legality of the individualization in the sense of a no-fault promise.
The customer undertakes to use all products delivered and services rendered by the Seller only in such a way that no rights of third parties are impaired or infringed. Otherwise, the customer is obliged to indemnify the vendor against all claims of third parties arising from this.
The Seller shall not be liable for errors in the execution of the individualization if the artwork or reference samples have been approved by the Buyer. The exclusion of liability is accepted when the design is handed over physically to the Seller.
14. Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation in the event of injury to life, limb or health, in the event of an intentional or grossly negligent breach of duty, in the event of warranty promises, insofar as agreed, or insofar as the German Product Liability Act (Produkthaftungsgesetz) applies. "In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and upon which the contractual partner regularly relies (cardinal obligations), due to slight negligence on our part or that of our legal representatives or vicarious agents, liability shall be limited to the foreseeable damage that typically arises at the time of the conclusion of the contract. In all other regards, claims for damages are excluded.
By placing an order, you agree that the design of the purchased product related to features of the AVIATOR by EVERMADE Wallets and EVERMADE products brand, such as engraving, colour variations and design, are constantly evolving and may differ from the product photos visible in the store.
If you are not satisfied when you receive the product, you can contact us at service@aviatorwallet.comwith your order number, full name, etc., and ask for the order to be cancelled. Please refer to the applicable returns regulations.
15. Privacy Policy
Please note that customer data is collected, stored, and processed during the entire purchase process, including the initiation, administration, processing, and termination, in accordance with the statutory provisions for administrative reasons.
Information such as dates, IP addresses, browser types, PC operating systems and pages visited are logged when you visit this website. However, this information can only be viewed by our website administrator, and no other parties have access to it.
The personal data you provide to us through online purchases and email (e.g. name, contact details) will only be used for correspondence purposes and functions for which you have given us permission. Your payment data will also be passed on to the credit institution responsible for your payment processes insofar as this is necessary for processing the transaction.
We assure our online users that no personal data will be passed on to third parties without prior consent or due to legal obligations. When collecting and processing personal data, the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz) are observed.
For more information on data protection and privacy, please visit our dedicated page:https://aviatorwallet.com/de/pages/privacy-protection
16. Pre-orders
16.1 Registration of Pre-orders
When you place a pre-order for our products, you will be asked to provide certain information and personal data, such as your address and billing information. By completing the order, you represent and warrant that all of this information is correct. You must then ensure that this information is kept up to date. We accept no responsibility or liability for inaccurate or outdated information. Likewise, we are not obliged to endeavour to determine the correct contact or shipping information. You can update your information at any time before your product is shipped by sending an email with your order number toservice@aviatorwallet.com.
16.2 Payment
You will be invoiced for the purchase amount when you order. By placing the pre-order, you expressly agree that the company will charge you using the payment method you specified at that time. The purchase price includes taxes and other government charges for which you are responsible. You will have to pay any customs duties or import costs, etc., yourself; these are not covered by the purchase price.
16.3 Shipping
As part of a pre-order, an "expected delivery date" is specified at the time of the pre-order. This "estimated delivery date" is not a binding delivery deadline. As soon as the pre-order is ready for shipment, you will receive a notification with your shipment tracking.
16.4 Cancellation
If you wish to cancel your order and receive a refund, please contact us regarding your refund request atservice@aviatorwallet.com with your order number. Each refund request is processed on a case-by-case basis.
17. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can accesshere here. We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board in Germany.
Responsible is Directorate-General Justice and Consumers, European Commission, 1049 Belgium, http://ec.europa.eu/consumers/odr/.
VIDEO AND PICTURE REVIEWS AND COMPETITIONS
1 Announcement of the winners
The winners of the competition will be informed by email.
2 Copyrights
By uploading their video, participants confirm the conditions of participation in the video competition. They assure that they have all rights to the submitted video, that the video is free of third-party rights (this applies in particular to the music used) and that no personal rights are violated in the depiction of persons. If people act as protagonists in the video, they must consent to its publication.
By uploading, participants also undertake not to submit any material that violates legal provisions. All illegal content is prohibited, including in particular sexist, racist, anti-Semitic or inhuman content or representations that are offensive or damaging to reputation or business.
Should third parties assert claims for infringement of their rights, the participants in the video competition indemnify Firestarter GmbH (aviatorwallet.com) against all claims. The person who transmitted the video is solely responsible for the content (texts, images, music, etc.).
3 Assignment of rights
By submitting their video from Firestarter GmbH (aviatorwallet.com), participants grant all rights of use without restriction, but not exclusively, in particular the right to publish on the website and in social media channels, in particular on the video platform YouTube and the social networks Facebook and Instagram. The submitted videos may be used by Firestarter GmbH for external presentation on the websites and social media channels for an unlimited period of time after the end of the competition and may be shown at public events. Videos submitted but not awarded can also be used by Firestarter GmbH. The submitted videos can be unchanged edited, or redesigned for a cinematic work (e.g. an image film). The granting of rights of use is free of charge. Images may not be passed on for commercial purposes or in connection with Firestarter GmbH's press and public relations work. Participants agree to their names being mentioned in connection with the submitted video.
4 Privacy policy
The names of the participants will be mentioned when the videos are published (coverage of the competition, publication of the videos on YouTube, award ceremony, references to the Firestarter GmbH website: aviatorwallet.com). Further personal data of the participants will only be passed on to Firestarter GmbH (name, email address, telephone number) in order to transfer the prize money in the event of a win. No further disclosure to third parties takes place. The participants hereby expressly agree to this.
5 Remedy
Legal proceedings are excluded.
6 Miscellaneous
Firestarter GmbH reserves the right to delete videos without giving reasons. There is no entitlement to the publication of videos. Should any provision of these conditions of participation be invalid or unenforceable, this shall not affect the validity of the remaining conditions of participation. Failure to comply with the above conditions will result in exclusion from the competition.