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Terms and Conditions

1. Conclusion of the Contract
At the moment you have placed your order with us, you have made an offer to us to enter into a binding contract wth you. At the moment that we send a confirmation via email to you, or the delivery of the products have commenced, we have accepted your offer of such binding contract. First, you will receive a confirmation receipt of your order by email. Please note that such purchase contract is only formed when we reply you with our order confirmation via email, or when the ordered goods are delivered.


When ordering through our online store the ordering process is comprised of 6 steps. In the first step, select the desired products. In the second step, enter your billing address. In the third step, enter a delivery address, in the case that it is different to the billing address. In the fourth step, select the shipping option. In the fifth step, choose the method of payment. In the sixth and final step, you are given the opportunity to verify all information (eg name, address, method of payment, items ordered) before clicking on the 'Buy Now' button, sending the order to us.


2. Storage of contract
We will keep a record of the treaty text of your order. We will send you an order confirmation with all order data and our Terms and Conditions to the email address you provided.


3. Retention of Goods
The delivered goods remain to be of our property until the full payment is made.


4. Prices and Shipping Costs
All prices displayed are final prices, which includes the VAT 


5. Cancellation, Withdrawal
You can cancel the contract within 2 weeks without giving reasons in writing (eg letter, e-mail.). Or - if the goods before the deadline - by returning the goods. The period begins upon receipt of this notification in writing, but not before the customer receiving the product (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 . 1 and 2 EGBGB and our obligations according to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.


Please send the revocation to:
Firestarter GmbH
+49 (0) 0621 408 4002


6. Consequences of revocation
n the case of an effective cancellation, the benefits received from both parties are to be returned and any benefits (eg. As interest) surrendered. If the product is returned in parts, or in deteriorated condition, the customer must make compensation for the value. With the surrender of things this does not apply if the deterioration is exclusively due to their inspection - is due - as would have been about you at our store. For one by the designated putting into use of the thing resulted deterioration you must pay no value compensation. Transportable products are shipped at our risk. The customer will have to bear the cost of the returned shipping if the product does not exceed 40 euros. Returning the goods if the delivered goods ordered corresponds and if the price returned does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually have yielded agreed partial payment. Otherwise, the return shipping is free of charge. Not parcel things are picked up. Obligations to reimburse payments must be fulfilled within 30 days. This period begins for you when the cancellation notice is sent from you.


7. Delivery
Unless otherwise stated, we will ship the goods within 2 working days after the order receipt is issued. For delivery on the invoice or by direct debit, unless otherwise stated in the offer, the product will be delivered within 2 working days after the order receipt is issued.


8. Payment
Payment can be made either in advance by bank transfer, or through Paypal. We reserve the right to exclude individual payment. When making the advance payment, we will provide you with the bank details in the order confirmation. Please pay the invoice amount within 10 days to our account. Alien can only be exercised if the claims from the same contractual relationship.


9. Warranty
The warranty is based on the statutory provisions. If the product is only a subject of transaction and the buyer is not the final user of the product, the warranty will not take effect. If the customer is the consumer, the warranty period will be one year from the date of purchase.


10. Privacy Policy
Please note that customer data will be collected, stored and processed according to legal provisions for administrative reasons at the initiation, management, completion and rescission stages during the entire purchase procedure.


Information such as dates, IP addresses, browser types, PC operating systems and pages vis ited will be logged upon visits to this website. However, this information can only be accessed by our website admin and no other parties will have access.


The personal data that you provide us through online purchases and e-mail (i.e. name, contact information) will be used only for correspondence purposes and functions you have granted us permission for. Your information will be provided to the shipping company, to the extent necessary to deliver the product.Your payment data will also be provided to the credit institution responsible for your payment processes, to the extent necessary for the completion of the transaction.


We assure our online users that no personal information without obtaining previous consent or re quested under legal obligations will be shared with third parties. The provisions of the Federal Data Protection act will be complied with for any implementation and execution of personal data.